An industry‐wide analysis of quality management methods was conducted in the chain saw industry. It was found that all other firms have within the past five years followed the industry leader in implementing statistical quality control, vendor management and reliability engineering. The study...

Examines the preventive maintenance practice at four Japanese transplant operations in the USA. Illustrates the application of the total productive maintenance concept, kaizen , employee training and employee empowerment. The benchmarking of Japanese practices serves to enhance quality...