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Managing in the service economy

Heskett, James L. - 1986

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The value profit chain : treat employees like customers and customers like employees

Heskett, James L.; Sasser, William Earl; Schlesinger, … - 2003

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The value profit chain : treat employees like customers and customers like employees

Heskett, James L.; Schlesinger, Leonard A. - 2003

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Putting the service-profit chain to work

Heskett, James L.; Jones, Thomas O.; Loveman, Gary W.; … - In: Harvard business review : HBR 86 (2008) 7/8, pp. 118-129

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Operations management: internationalization and interdisciplinary integration

Chase, Richard B.; Zhang, Alex - In: International Journal of Operations & Production Management 18 (1998) 7, pp. 663-667

Looks at operations management with a particular focus on the west coast of the USA. Considers two aspects: the first being curriculum development and the second relating to teaching and research. Gives a detailed view of the type of courses offered in the field. Also gives details of research...

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Production and operations management : a life cycle approach

Chase, Richard B.; Aquilano, Nicholas J. - 1985 - 4. ed

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Fundamentals of operations management

Davis, Mark M.; Aquilano, Nicholas J.; Chase, Richard B. - 2003 - 4. ed., internat. ed

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The customer service solution : managing emotions, trust, and control to win your customer's business

Dasu, Sriram; Chase, Richard B. - 2013

Persistent link: https://www.econbiz.de/10013469204