Technical specifications may not in themselves guarantee that a customer’s requirements will be consistently met, if there happen to be any deficiencies in the specifications or in the organizational system designed to produce the product or service. It was in this context that the...

The study of US and Indian managers has been undertaken in response to the continuous increase in global activity in the area of purchasing. This study is a step in the direction of fulfilling the information requirements of purchasing managers around the globe. Based on the statistical...

Discusses the steps taken by Laser Inc. in the development and implementation of a statistical process control (SPC) system for two specific production lines. The SPC programme included a total of 16 steps. Explains each of these steps. Suggests that they are comprehensive in nature and can be...