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USA
Consumer behaviour
135
Konsumentenverhalten
128
Customer satisfaction
46
Service quality
45
Dienstleistungsqualität
44
Beziehungsmarketing
43
Relationship marketing
43
Kundenzufriedenheit
41
Corporate social responsibility
29
Corporate Social Responsibility
25
Beschwerdemanagement
24
Complaint management
24
Gastronomie
23
Hotel industry
23
Hotellerie
23
Restaurant industry
23
Experiment
21
United States
20
Emotion
19
Hospitality industry
19
Gastgewerbe
18
Advertising effects
13
Preismanagement
13
Pricing strategy
13
Werbewirkung
13
Dienstleistungssektor
12
Service industry
12
CSR
10
Customer service
10
Gender
10
Kundenservice
10
Viral marketing
9
Virales Marketing
9
Geschlecht
8
Loyalty program
8
Advertising
7
Brand image
7
Eating habit
7
Ernährungsverhalten
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English
20
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Mattila, Anna S.
20
O'Neill, John
4
Hanks, Lydia
3
Wang, Chen-ya
3
Hanson, Bjorn
2
Yang, Wan
2
Aldás, Joaquin
1
Andreu, Luisa
1
Bartlett, Albert
1
Guillet, Basak Denizci
1
Hou, Yuansi
1
Jansen, Bernard J.
1
Jolly, Phillip M.
1
Kim, Ellen Eun Kyoo
1
Lee, Seoki
1
Miao, Li
1
Mount, Dan
1
Noone, Breffni M.
1
Shin, Joongwon
1
Shoemaker, Stowe
1
Xiao, Qu
1
Yeon, Jihwan
1
Zhang, Lu
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International journal of hospitality management
6
Journal of travel and tourism marketing
2
Breaking new ground in theory and practice
1
Cornell hospitality quarterly : CQ
1
Handbook of pricing research in marketing
1
International journal of contemporary hospitality management
1
International journal of internet marketing and advertising : IJIMA
1
Journal of financial services marketing : JFSM
1
Journal of service management
1
Managing service quality : MSQ ; an international journal
1
The Cornell School of hotel administration handbook of applied hospitality strategy
1
The journal of services marketing
1
The real estate finance journal
1
Tourism economics : the business and finance of tourism and recreation
1
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ECONIS (ZBW)
20
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1
Strategic hotel development and positioning : the effects of revenue drivers on profitability
O'Neill, John
;
Mattila, Anna S.
- In:
The Cornell School of hotel administration handbook of …
,
(pp. 929-937)
.
2010
Persistent link: https://www.econbiz.de/10008667100
Saved in:
2
A grounded theory model of service providers' stress, emotion, and coping during intercultural service encounters
Wang, Chen-ya
;
Mattila, Anna S.
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
4
,
pp. 328-342
Persistent link: https://www.econbiz.de/10008655294
Saved in:
3
An analysis of characteristics of US hotels based on upper and lower quartile net operating income
Mattila, Anna S.
;
O'Neill, John
;
Hanson, Bjorn
- In:
The real estate finance journal
25
(
2009/10
)
1
,
pp. 50-54
Persistent link: https://www.econbiz.de/10003891686
Saved in:
4
An examination of explanation typology on perceived informational fairness in the context of air travel
Wang, Chen-ya
;
Mattila, Anna S.
;
Bartlett, Albert
- In:
Journal of travel and tourism marketing
26
(
2009
)
8
,
pp. 795-805
Persistent link: https://www.econbiz.de/10003952666
Saved in:
5
Other consumers in service encounters : a script theoretical perspective
Miao, Li
;
Mattila, Anna S.
;
Mount, Dan
- In:
International journal of hospitality management
30
(
2011
)
4
,
pp. 933-941
Persistent link: https://www.econbiz.de/10009242085
Saved in:
6
A cross-cultural comparison of perceived informational fairness with service failure explanations
Wang, Chen-ya
;
Mattila, Anna S.
- In:
The journal of services marketing
25
(
2011
)
6
,
pp. 429-439
Persistent link: https://www.econbiz.de/10009390049
Saved in:
7
Effects of message appeal when communicating CSR initiatives
Andreu, Luisa
;
Mattila, Anna S.
;
Aldás, Joaquin
- In:
Breaking new ground in theory and practice
,
(pp. 263-277)
.
2011
Persistent link: https://www.econbiz.de/10009380718
Saved in:
8
The role of tie strength on consumer dissatisfaction responses
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 399-404
Persistent link: https://www.econbiz.de/10009503304
Saved in:
9
The role of hotel owners : the influence of corporate strategies on hotel performance
Xiao, Qu
;
O'Neill, John
;
Mattila, Anna S.
- In:
International journal of contemporary hospitality management
24
(
2012
)
1
,
pp. 122-139
Persistent link: https://www.econbiz.de/10009510218
Saved in:
10
The effect of regulatory focus and delay type on consumers' reactions to delay
Yang, Wan
;
Mattila, Anna S.
;
Hou, Yuansi
- In:
International journal of hospitality management
32
(
2013
),
pp. 113-120
Persistent link: https://www.econbiz.de/10009717661
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