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Consumer behaviour
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Journal of service research : JSR
2
Journal of the Academy of Marketing Science
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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ECONIS (ZBW)
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1
Determinants of retail profit performance : a consideration of retail marketing strategies
Cronin, J. J.
- In:
Journal of the Academy of Marketing Science
13
(
1985
)
4
,
pp. 40-53
Persistent link: https://www.econbiz.de/10001020346
Saved in:
2
The implications of third-party customer complaining for advertising efforts
Cronin, J. J.
;
Fox, Gavin L.
- In:
Journal of advertising : official publication of the …
39
(
2010
)
2
,
pp. 21-33
Persistent link: https://www.econbiz.de/10003986789
Saved in:
3
An integrated perspective of service recovery : a sociotechnical systems approach
Smith, Jeffery S.
;
Fox, Gavin L.
;
Ramirez, Edward
- In:
Journal of service research : JSR
13
(
2010
)
4
,
pp. 439-452
Persistent link: https://www.econbiz.de/10008736071
Saved in:
4
The contingent nature of service recovery system structures
Smith, Jeffery S.
;
Nagy, Paul F.
;
Karwan, Kirk R.
; …
- In:
International journal of operations & production …
32
(
2012
)
7
,
pp. 877-903
Persistent link: https://www.econbiz.de/10009572734
Saved in:
5
Understanding the consequences of information systems service quality on IS service reuse
Kettinger, William J.
;
Park, Sung-hee Sunny
;
Smith, …
- In:
Information & management : the internat. journal of …
46
(
2009
)
6
,
pp. 335-341
Persistent link: https://www.econbiz.de/10003876657
Saved in:
6
Empirical profiles of service recovery systems : the maturity perspective
Smith, Jeffery S.
;
Karwan, Kirk R.
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 111-125
Persistent link: https://www.econbiz.de/10003959023
Saved in:
7
A strategic perspective on sales promotions
Gelb, Betsy D.
;
Andrews, Demetra
;
Lam, Son K.
-
2009
Persistent link: https://www.econbiz.de/10003836358
Saved in:
8
The impact of insurer name changes on the demand for insurance
Cole, Cassandra R.
;
Fier, Stephen G.
;
Carson, James M.
; …
- In:
The journal of risk and insurance : the journal of the …
82
(
2015
)
1
,
pp. 173-203
Persistent link: https://www.econbiz.de/10011392981
Saved in:
9
Revealed reader preference for marketing journals
Hofacker, Charles F.
;
Gleim, Mark R.
;
Lawson, Stephanie J.
- In:
Journal of the Academy of Marketing Science
37
(
2009
)
2
,
pp. 238-247
Persistent link: https://www.econbiz.de/10003851361
Saved in:
10
Decisions, decisions : variations in decision-making for access-based consumption
Lawson, Stephanie J.
;
Gleim, Mark R.
;
Hartline, Michael D.
- In:
Journal of marketing theory and practice : JMTP
29
(
2021
)
3
,
pp. 358-374
Persistent link: https://www.econbiz.de/10012607660
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