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USA
Service quality
42
Dienstleistungsqualität
40
Consumer behaviour
28
Customer satisfaction
27
Konsumentenverhalten
26
Kundenzufriedenheit
25
Quality management
15
Qualitätsmanagement
15
Beziehungsmarketing
13
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13
United States
11
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10
Betriebliches Informationssystem
8
Business intelligence system
8
Fast-food industry
8
Online retailing
8
Online-Handel
8
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8
Schnellgastronomie
8
Hospital
7
Krankenhaus
7
Product quality
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7
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Theory
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Gastronomie
5
Gesundheitsversorgung
5
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5
Innovation adoption
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Innovationsakzeptanz
5
MBNQA
5
Mobile communications
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Mobilkommunikation
5
Quality
5
Restaurant industry
5
service quality
5
Beschwerdemanagement
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Prybutok, Victor R.
8
Qin, Hong
3
Blankson, Charles
2
Boakye, Kwabena G.
2
Hossain, Muhammad Muazzem
2
Jones, Mary C.
2
Abdullah, ABM
1
Isik, Oyku
1
Kwon, Junhyuk
1
Peak, Daniel A.
1
Ryan, Sherry D.
1
Sidorova, Anna
1
Talukder, Majharul
1
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Quality management journal : QMJ
3
IEEE transactions on engineering management : EM
1
Innovative technologies for information resources management
1
Intelligent systems in accounting finance and management : international journal
1
International journal of services and standards
1
Journal of electronic commerce research : JECR
1
Operations management research : OMR ; advancing practice through theory
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Socio-economic planning sciences : the international journal of public sector decision-making
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ECONIS (ZBW)
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1
Business intelligence (BI) success and the role of BI capabilities
Isik, Oyku
;
Jones, Mary C.
;
Sidorova, Anna
- In:
Intelligent systems in accounting finance and …
18
(
2011
)
4
,
pp. 161-176
Persistent link: https://www.econbiz.de/10009515071
Saved in:
2
ERP usage in practice : an empirical investigation
Jones, Mary C.
;
Young, Randall
- In:
Innovative technologies for information resources management
,
(pp. 21-42)
.
2008
Persistent link: https://www.econbiz.de/10003621287
Saved in:
3
Service quality in the USA and mainland China's fast-food restaurants
Qin, Hong
;
Prybutok, Victor R.
;
Peak, Daniel A.
- In:
International journal of services and standards
5
(
2009
)
4
,
pp. 291-315
Persistent link: https://www.econbiz.de/10003970445
Saved in:
4
The attraction of the sizzle : a service investment model
Boakye, Kwabena G.
;
Kwon, Junhyuk
;
Blankson, Charles
; …
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 24-38
Persistent link: https://www.econbiz.de/10009659102
Saved in:
5
The role of national culture on relationships between customers' perception of quality, values, satisfaction, and behavioral intentions
Wen, Chao
;
Qin, Hong
;
Prybutok, Victor R.
;
Blankson, Charles
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 7-23
Persistent link: https://www.econbiz.de/10009659103
Saved in:
6
A quantitative model for patient behavioral decisions in the urgent care industry
Qin, Hong
;
Prybutok, Victor R.
- In:
Socio-economic planning sciences : the international …
47
(
2013
)
1
,
pp. 50-64
Persistent link: https://www.econbiz.de/10009727543
Saved in:
7
Special issue on quality management in healthcare
Prybutok, Victor R.
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10008697527
Saved in:
8
The intention of continued web-enabled phone service usage : a quality perspective
Boakye, Kwabena G.
;
Prybutok, Victor R.
;
Ryan, Sherry D.
- In:
Operations management research : OMR ; advancing …
5
(
2012
)
1/2
,
pp. 14-24
Persistent link: https://www.econbiz.de/10009571285
Saved in:
9
The impact of learning style on web shopper electronic catalog feature preference
Hossain, Muhammad Muazzem
;
Abdullah, ABM
;
Prybutok, …
- In:
Journal of electronic commerce research : JECR
10
(
2009
)
1
,
pp. 1-12
Persistent link: https://www.econbiz.de/10003886446
Saved in:
10
Consumer acceptance of RFID technology : an exploratory study
Hossain, Muhammad Muazzem
;
Prybutok, Victor R.
- In:
IEEE transactions on engineering management : EM
55
(
2008
)
2
,
pp. 316-328
Persistent link: https://www.econbiz.de/10003743491
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