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Consumer affairs departments in the United States and the Netherlands : a comparative analysis
Ruyter, Ko de - In: Journal of consumer policy : consumer issues in law, … 20 (1997) 3, pp. 325-352
Persistent link: https://www.econbiz.de/10001233544
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CIS : a new frontier for MIS
Ruyter, Ko de - In: Prometheus : critical studies in innovation 10 (1992) 1, pp. 5-16
Persistent link: https://www.econbiz.de/10001127045
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A walk in customers' shoes : how attentional bias modification affects ownership of integrity-violating social media posts
Laer, Tony van; Ruyter, Ko de; Cox, David - In: Journal of interactive marketing : a quarterly … 27 (2013) 1, pp. 14-27
Persistent link: https://www.econbiz.de/10009718240
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Multi-channel retailing and customer satisfaction : implications for e-CRM
Warrington, Patricia T.; Gangstad, Elizabeth; Feinberg, … - In: Contemporary research in e-branding, (pp. 280-291). 2009
Persistent link: https://www.econbiz.de/10003778273
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The future of frontline research : invited commentaries
Rafaeli, Anat; Altman, Daniel; Gremler, Dwayne D.; … - In: Journal of service research : JSR 20 (2017) 1, pp. 91-99
Persistent link: https://www.econbiz.de/10011648268
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Killing two birds with one stone : cross-selling during service delivery
Patterson, Paul G.; Yu, Ting; Kimpakorn, Narumon - In: Journal of business research : JBR 67 (2014) 9, pp. 1944-1952
Persistent link: https://www.econbiz.de/10010379204
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Comparative work values among future managers in China and the USA
Parnell, John A.; Tian, Qing; Chen, Alexander Nai-chi; … - In: International journal of Chinese culture and management … 1 (2007/08) 2, pp. 144-156
Persistent link: https://www.econbiz.de/10003865798