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The empowerment of frontline service staff in 3PL companies
Ellinger, Alexander E.; Keller, Scott B.; Elmadağ … - In: Journal of business logistics : JBL 31 (2010) 1, pp. 79-98
Persistent link: https://www.econbiz.de/10003985929
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A longitudinal examination of internet-based customer service system usage in small companies
Palmer, David W.; Ellinger, Alexander E.; Allaway, Arthur; … - In: The journal of business & industrial marketing 27 (2012) 1, pp. 29-40
Persistent link: https://www.econbiz.de/10009511274
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Influences of organizational investments in social capital on service employee commitment and performance
Ellinger, Alexander E.; Musgrove, Carolyn (Casey) Findley; … - In: Journal of business research : JBR 66 (2013) 8, pp. 1124-1133
Persistent link: https://www.econbiz.de/10009756181
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Marketing culture to service climate : the influence of employee control and flexibility
Morgan, Tyler R.; Rapp, Adam; Richey, R. Glenn; … - In: The journal of services marketing 28 (2014) 6, pp. 498-508
Persistent link: https://www.econbiz.de/10010434593
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Antecedents and consequences of frontline service employee commitment to service quality
Elmadağ Baş, Ayşe Banu; Ellinger, Alexander E.; … - In: Journal of marketing theory and practice 16 (2008) 2, pp. 95-110
Persistent link: https://www.econbiz.de/10003735477