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Union formation in Indian call centres
Taylor, Phil; D'Cruz, Premilla; Noronha, Ernesto; … - In: The next available operator : managing human resources …, (pp. 145-181). 2009
Persistent link: https://www.econbiz.de/10003923614
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Workplace bullying in the context of organisational change : the significance of pluralism
D'Cruz, Premilla; Noronha, Ernesto - In: Industrial relations journal 45 (2014) 1, pp. 2-21
Persistent link: https://www.econbiz.de/10010336577
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Engaging the professional : organising call centre agents in India
Noronha, Ernesto; D'Cruz, Premilla - In: Industrial relations journal 40 (2009) 3, pp. 215-234
Persistent link: https://www.econbiz.de/10003849646