TQM is generally seen as depending on employees having a high awareness of quality issues and a willingness to engage in continuous improvement. Many total quality programmes have, implicitly or explicitly, attitudinal change as one of their initial objectives. Reports the results of a study...

Regardless of judgements about the novelty, permanence or extent of the “new industrial relations”, key features in the USA are a decline in union membership, the declining role of bargaining and a corresponding decrease in its scope; the increasing importance of human resource management;...

Purpose – Organizational climate has been shown to predict job satisfaction and other employee attitudes. Using the concept of organizational climate, strength has shown mixed success. However, diversity in psychological climate at the individual level has not been explored. The paper aims to...