Arvaiova, Maria; Aspinwall, Elaine M.; Walker, David S. - In: The TQM Journal 21 (2009) 1, pp. 59-71
quality (CoQ) programmes in the UK telecommunications industry and to discuss the findings in the context of sustainable … Telecommunications”. Findings – The survey results revealed little interest in implementing such programmes in the sector. The most … breadth of use of CoQ programmes across the UK telecommunications sector. In addition, a new aspect of researching the …