Purpose – Based on a case study of a drugs manufacturing plant in the UK, the purpose of this paper is to demonstrate how best to improve manufacturing processes using a hybrid model of Total Quality Management (TQM) and Business Process Reengineering (BPR). Insights are provided to a phased...

Total quality management (TQM) is dead in the NHS. That is what many academics and arm chair pundits suggest, and there is much evidence to support their claims. Many writers say that TQM is time consuming, and NHS managers found that applying TQM too complex and pushing professional quality...