Purpose – The purpose of the paper is to investigate the perceptions of senior managers in companies in the Sunday Times list of UK best employers on the practice of HRM in their organisations. Design/methodology/approach – The approach taken was to conduct semi‐structured interviews with...

Purpose – The purpose of this paper is to propose that a redevelopment of Bessant's continuous improvement (CI) model makes a useful contribution to the research and understanding of the development of performance improvement in the public sector. Design/methodology/approach – The paper...