The majority of employees currently working in the private sector are now employed in small firms, yet little is known about their working conditions. This collection of essays addresses this gap. Based on theoretical analysis supported by contemporary empirical evidence, the book explores key...

Within business the organisational concept of call centres has developed rapidly. Within the UK the use and development of these centres has grown at a significant rate over the last decade. The economic benefits of this organisational concept have been threatened by the nature of the work and...

Purpose – The purpose of this paper is to investigate the factor structure of the Multifactor Leadership Questionnaire (MLQ) in a UK context. For a number of years studies have failed to reproduce the original MLQ factor structure. A paper published in Leadership & Organization Development...