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United States
Service quality
24,188
Dienstleistungsqualität
23,440
Preismanagement
18,896
Pricing strategy
18,871
Theorie
10,733
Theory
10,644
Consumer behaviour
8,776
Konsumentenverhalten
8,718
Customer satisfaction
7,568
Kundenzufriedenheit
7,340
Relationship marketing
5,707
Beziehungsmarketing
5,690
Warteschlangentheorie
3,620
Customer service
3,575
Kundenservice
3,196
Queueing theory
3,115
Qualitätsmanagement
2,994
Quality management
2,943
Wirtschaftsprüfung
2,884
Financial audit
2,878
USA
2,776
Krankenhaus
2,648
Hospital
2,631
Health care
2,350
Deutschland
2,340
Gesundheitsversorgung
2,324
Product quality
2,316
Produktqualität
2,304
Germany
2,180
Gesundheitswesen
1,906
Health care system
1,885
Online-Handel
1,635
Online retailing
1,634
Preis
1,632
Price
1,579
Electronic Commerce
1,522
E-commerce
1,490
Preisdifferenzierung
1,477
Price discrimination
1,459
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Free
427
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397
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3
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1,727
Book / Working Paper
951
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1
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1,592
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125
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125
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113
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105
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50
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50
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34
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34
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28
Fallstudie
28
Amtsdruckschrift
19
Government document
19
Bibliografie enthalten
15
Bibliography included
15
Aufsatzsammlung
13
Konferenzschrift
10
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8
Lehrbuch
8
Textbook
8
Bibliografie
5
Reprint
4
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3
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3
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3
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3
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3
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3
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2
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2
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English
2,636
German
42
Undetermined
3
French
1
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1
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1
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Hanushek, Eric Alan
21
Borenstein, Severin
14
Hortaçsu, Ali
13
Staiger, Douglas
13
Rebitzer, James B.
12
Rivkin, Steven G.
12
Williams, Kevin R.
11
Klenow, Peter J.
10
Kryvtsov, Oleksiy
10
Schoenle, Raphael
10
Bergen, Mark
9
Berndt, Ernst R.
9
Kane, Thomas J.
9
Levy, Daniel C.
9
Newhouse, Joseph P.
9
Woessmann, Ludger
9
Gruber, Jonathan
8
Huckman, Robert S.
8
Kessler, Daniel P.
8
Netessine, Serguei
8
Rockoff, Jonah E.
8
Ruhose, Jens
8
Rupp, Nicholas G.
8
Trachter, Nicholas
8
Altig, David
7
Christiano, Lawrence J.
7
Ehrenberg, Ronald G.
7
Eichenbaum, Martin S.
7
Gopinath, Gita
7
Itskhoki, Oleg
7
Jang, Soocheong (Shawn)
7
Lindé, Jesper
7
Parsley, Hayden
7
Pathak, Parag A.
7
Rose, Nancy L.
7
Schwieg, Timothy
7
Taylor, Lowell J.
7
Votruba, Mark
7
Bloom, Nicholas
6
Cutler, David M.
6
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National Bureau of Economic Research
54
USA / General Accounting Office
8
Edward Elgar Publishing
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United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Brookings Institution
2
Ekonomiska forskningsinstitutet <Stockholm>
2
IGI Global
2
USA / Congress / Senate / Committee on Commerce, Science, and Transportation
2
USA / Congress / Senate / Committee on Commerce, Science, and Transportation / Subcommittee on Consumer Affairs, Foreign Commerce, and Tourism
2
University of Dundee / Department of Economic Studies
2
Universiṭat Bar-Ilan / Department of Economics
2
Alfried Krupp von Bohlen und Halbach-Stiftung
1
American Institute of Accountants
1
American Management Association
1
American Society for Quality
1
CESifo GmbH
1
California Agricultural Experiment Station / Department of Agricultural and Resource Economics
1
Cato Institute
1
Center for Asia-Pacific Policy <Rand Corporation>
1
Commerce Clearinghouse <Chicago, Ill.>
1
Cornell University / Department of Agricultural Economics
1
Department of Health, Education, and Welfare
1
Ekonomiska Forskningsinstitutet
1
Federal Reserve Bank of Chicago
1
Federal Reserve Bank of Cleveland
1
Federal Reserve Bank of Minneapolis / Research Dept
1
Federal Reserve Bank of New York
1
Federal Reserve Bank of St. Louis
1
Federal Reserve System / Board of Governors
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
Fritz-Thyssen-Stiftung
1
Gesellschaft für Ökologische Kommunikation mbH
1
Harvard Graduate School of Business Administration
1
INSEAD
1
INSEAD-Wharton Alliance Center for Global Research & Development
1
Industrial Relations Research Association
1
Internationales Symposium Evaluation of Integrated Delivery Systems - Performance Measurement <2000, Berlin>
1
Johns Hopkins University / Department of Economics
1
Königswinter Seminar <4, 1996, Königswinter>
1
National Academies of Sciences, Engineering, and Medicine / Committee on Accounting for Socioeconomic Status in Medicare Payment Programs
1
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Working paper / National Bureau of Economic Research, Inc.
187
NBER working paper series
52
The American economic review
32
The review of economics and statistics
32
International journal of hospitality management
31
The electricity journal
28
Health care management review : the journal for health care management research
27
Journal of air transport management
26
American economic journal : a journal of the American Economic Association
19
Review of industrial organization : RIO
19
Discussion paper / Centre for Economic Policy Research
18
Journal of political economy
18
Quality management journal : QMJ
18
Health affairs : at the intersection of health, health care, and policy
17
Journal of health economics
17
NBER Working Paper
17
The Oxford handbook of pricing management
16
Economic inquiry : journal of the Western Economic Association International
15
International journal of health care finance and economics
15
The journal of services marketing
15
Auditing : a journal of practice & theory
14
Inquiry : a journal of health care organization, provision and financing
14
Journal of economics & management strategy : JEMS
14
Journal of retailing and consumer services
14
The Rand journal of economics
14
Transportation research / E : an international journal
14
International journal of industrial organization
13
Services marketing quarterly
13
The journal of law & economics
13
The quarterly journal of economics
13
Journal of policy analysis and management : the journal of the Association for Public Policy Analysis and Management
12
The journal of economic perspectives : EP ; a journal of the American Economic Association
12
The journal of industrial economics
12
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
11
Discussion paper series / IZA
11
Economic Analysis Group discussion paper
11
Economics of education review
11
Journal of consumer research : JCR ; an interdisciplinary bimonthly
11
Journal of human resources : JHR
11
Journal of service research : JSR
11
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ECONIS (ZBW)
2,674
RePEc
4
EconStor
1
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1
-
10
of
2,679
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date (newest first)
date (oldest first)
1
Essays on the economics of electronic commerce
Luo, Jifeng
-
2008
Persistent link: https://www.econbiz.de/10011573251
Saved in:
2
A critical evaluation of US airlines’ service quality performance : lower costs vs satisfied customers
Yayla-Kullu, Hesna Muge
;
Tansitpong, Praowpang
- In:
Journal of management and strategy : JMS
4
(
2013
)
4
,
pp. 1-11
Persistent link: https://www.econbiz.de/10010227126
Saved in:
3
A re-examination of experience service offering and regular service pricing under profit maximization
Lian, Zhaotong
;
Gu, Xinhua
;
Wu, Jinbiao
- In:
European journal of operational research : EJOR
254
(
2016
)
3
,
pp. 907-915
Persistent link: https://www.econbiz.de/10011521884
Saved in:
4
Refusals to deal, price discrimination, and independent service organizations
Chen, Zhiqi
- In:
Journal of economics & management strategy : JEMS
2
(
1993
)
4
,
pp. 599-614
Persistent link: https://www.econbiz.de/10001169419
Saved in:
5
Strategic segmentation in frontline services : matching customers, employees, and human resource systems
Batt, Rosemary
-
2000
Persistent link: https://www.econbiz.de/10001601681
Saved in:
6
The customer-centric digital department : e service in government
Bollettino, Jeffrey O.
- In:
E-Service : new directions in theory and practice
,
(pp. 262-285)
.
2002
Persistent link: https://www.econbiz.de/10001813101
Saved in:
7
When america does it right : case studies in service quality
Spechler, Jay W.
-
1991
-
updated with a new chapter
Persistent link: https://www.econbiz.de/10001797334
Saved in:
8
Vom Kfz-Handwerk zum Qualitätsservice : der US-amerikanische Kfz-Sektor nach der Trendwende
Spöttl, Georg
;
Rauner, Felix
;
Moritz, Eckehard Fozzy
-
1997
Persistent link: https://www.econbiz.de/10000625742
Saved in:
9
The Customs Service : Schmeckebier, Laurence F[rederick] ; Its history, activities and organization
Schmeckebier, Laurence Frederick
-
1924
Persistent link: https://www.econbiz.de/10002332323
Saved in:
10
Toward an understanding of the economics of apologies : evidence from a large-scale natural field experiment
Halperin, Basil
;
Ho, Benjamin
;
List, John A.
;
Muir, Ian
- In:
The economic journal : the journal of the Royal …
132
(
2022
)
641
,
pp. 273-298
Persistent link: https://www.econbiz.de/10012878932
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