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Aspects of impatience in a finite buffer queue
Pallabi, Medhi; Choudhury, Amit - In: RAIRO / Operations research 46 (2012) 3, pp. 189-209
Persistent link: https://www.econbiz.de/10010223208
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Kundennutzen in industriellen Geschäftsbeziehungen
Beutin, Nikolas - 2000 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001499903
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Customer loyalty: fata morgana or realistic goal? : Managing relationships with customers
Diller, Hermann - In: Relationship marketing : gaining competitive advantage …, (pp. 29-48). 2000
Persistent link: https://www.econbiz.de/10001456665
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Why customers build relationships with companies - and why not
Hennig-Thurau, Thorsten; Gwinner, Kevin P.; Gremler, … - In: Relationship marketing : gaining competitive advantage …, (pp. 369-391). 2000
Persistent link: https://www.econbiz.de/10001456734
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Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul - 1998
Persistent link: https://www.econbiz.de/10000974642
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Customer satisfaction in a global economy : challenges for the automobile industry
Johnson, Michael D. - In: Automobilmarktforschung : Nutzenorientierung von …, (pp. 1-14). 1996
Persistent link: https://www.econbiz.de/10001293682
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The complex relationship between customer satisfaction and loyalty for automobiles
Auh, Seigyoung - In: Customer retention in the automotive industry : …, (pp. 141-166). 1997
Persistent link: https://www.econbiz.de/10001299162
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Achieving customer satisfaction, loyalty, and retention through strategic alignment
Johnson, Michael D. - In: Customer retention in the automotive industry : …, (pp. 117-139). 1997
Persistent link: https://www.econbiz.de/10001299163
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Der amerikanische Kundenzufriedenheitsindex ACSI (American Customer Satisfaction Index)
Fornell, Claes - In: Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen, (pp. 165-178). 1998
Persistent link: https://www.econbiz.de/10001303865