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Chapter 1: The Health Care Landscape Chapter 2: Effectively Implementing Quality and Safety Improvement Chapter 3: Building a Culture of Safety Chapter 4: Principles and Practices of High Reliability Organizations Chapter 5: Key Quality and Safety Measures Chapter 6: Using Data for Feedback and...
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"One of our foremost leadership experts dismantles obsolete assumptions and stimulates a new conversation about … leadership in the twenty-first century. Becoming a leader has become a mantra. The explosive growth of the 'leadership industry … superficial teaching of leadership has brought us no closer to nirvana; and that followers nearly everywhere have become, on the …
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