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United States
Relationship marketing
27
Beziehungsmarketing
26
Consumer behaviour
22
Konsumentenverhalten
22
Complaint management
19
Beschwerdemanagement
18
Customer satisfaction
18
Kundenzufriedenheit
18
Dienstleistungsqualität
17
Service quality
17
Marketing management
11
Marketingmanagement
11
B-to-B-Marketing
10
Business-to-business marketing
10
Lieferantenmanagement
10
Supplier relationship management
10
Japan
8
Social Web
8
Social web
8
USA
8
Confidence
7
Innovation
7
Strategic management
7
Strategisches Management
7
Theorie
7
Theory
7
Vertrauen
7
Brand management
6
Corporate Social Responsibility
6
Corporate social responsibility
6
Innovation management
6
Innovationsmanagement
6
Markenführung
6
Service recovery
6
Viral marketing
6
Virales Marketing
6
service recovery
6
Brand image
5
Customer revenge
5
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8
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7
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7
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1
Book section
1
Case study
1
Fallstudie
1
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English
8
Author
All
Johnson, Jean L.
5
Martin, Kelly D.
2
Saini, Amit
2
Sakano, Tomoaki
2
Cascio, Robert
1
Cullen, John B.
1
Grégoire, Yany
1
Legoux, Renaud
1
Mariadoss, Babu John
1
Mouri, Nacef
1
Mulder, Mark
1
Onzō, Naoto
1
Radighieri, Jeffrey P.
1
Takenouchi, Hideyuki
1
Tripp, Thomas M.
1
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Published in...
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Industrial marketing management : the international journal for industrial and high-tech firms
2
Business ethics quarterly : the journal of the Society for Business Ethics
1
GfK marketing intelligence review : Marketingforschung für die Praxis
1
International journal of market research : JMRS ; the journal of the Market Research Society
1
International marketing ; Vol. IV
1
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
1
Waseda business & economic studies
1
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ECONIS (ZBW)
8
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1
The impact of source effects and message valence on work of mouth retransmission
Radighieri, Jeffrey P.
;
Mulder, Mark
- In:
International journal of market research : JMRS ; the …
56
(
2014
)
2
,
pp. 249-263
Persistent link: https://www.econbiz.de/10010347863
Saved in:
2
The impact of management commitment alignment on salespersons' adoption of sales force automation technologies : an empirical investigation
Cascio, Robert
;
Mariadoss, Babu John
;
Mouri, Nacef
- In:
Industrial marketing management : the international …
39
(
2010
)
7
,
pp. 1088-1096
Persistent link: https://www.econbiz.de/10008668707
Saved in:
3
When your best customers become your worst enemies : does time really heal all wounds?
Grégoire, Yany
;
Tripp, Thomas M.
;
Legoux, Renaud
- In:
GfK marketing intelligence review : Marketingforschung …
3
(
2011
)
1
,
pp. 26-35
Persistent link: https://www.econbiz.de/10009007733
Saved in:
4
Setting the stage for trust and strategic integration in Japanese-US cooperative alliances
Johnson, Jean L.
;
Cullen, John B.
;
Sakano, Tomoaki
; …
- In:
Journal of international business studies : JIBS ; an …
27
(
1996
)
5
,
pp. 981-1004
Persistent link: https://www.econbiz.de/10001213683
Saved in:
5
Influence, conflict and performance in US : Japanese distribution channels
Sakano, Tomoaki
- In:
Waseda business & economic studies
25
(
1989
),
pp. 37-59
Persistent link: https://www.econbiz.de/10001127419
Saved in:
6
Strategic culture and environmental dimensions as determinants of anomie in publicly-traded and privately-held firms
Johnson, Jean L.
;
Martin, Kelly D.
;
Saini, Amit
- In:
Business ethics quarterly : the journal of the Society …
21
(
2011
)
3
,
pp. 473-502
Persistent link: https://www.econbiz.de/10009160756
Saved in:
7
Setting the stage for trust and strategic integration in Japanese-US cooperative alliances
Johnson, Jean L.
(
contributor
)
-
2006
Persistent link: https://www.econbiz.de/10003410930
Saved in:
8
The role of firm's strategic orientation dimensions in determining market orientation
Johnson, Jean L.
;
Martin, Kelly D.
;
Saini, Amit
- In:
Industrial marketing management : the international …
41
(
2012
)
4
,
pp. 715-724
Persistent link: https://www.econbiz.de/10009583009
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