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Gender-moderating effect on e-shopping behavior : a cross-cultural study of the United States and Saudi Arabia
Heinrichs, John H.; Aali, Abdulrahman Yousef al-; Lim, … - In: Journal of global marketing 29 (2016) 1/5, pp. 85-97
Persistent link: https://www.econbiz.de/10011654069
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Do reductions in switching barriers in the US mobile service industry affect contract and no-contract customers differently?
Tesfom, Goitom; Birch, Nancy J.; Culver, Jeffrey N. - In: International journal of technology marketing : IJTMkt 14 (2020) 1, pp. 22-46
Persistent link: https://www.econbiz.de/10012179157
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Multi-dimensions of patrons' emotional experiences in upscale restaurants and their role in loyalty formation : emotion scale improvement
Han, Heesup; Jeong, Chul - In: International journal of hospitality management 32 (2013), pp. 59-70
Persistent link: https://www.econbiz.de/10009717672
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The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions
Ryu, Kisang; Lee, Hye-rin; Kim, Woon Gon - In: International journal of contemporary hospitality management 24 (2012) 2, pp. 200-223
Persistent link: https://www.econbiz.de/10009544226
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Image of all hotel scales on travel blogs : its impact on customer loyalty
Zhang, Jian Jane; Mao, Zhenxing - In: Journal of hospitality marketing & management 21 (2012) 1/2, pp. 113-131
Persistent link: https://www.econbiz.de/10009512714
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Do switching barriers in the retail banking industry influence bank customers in different age groups differently?
Tesfom, Goitom; Birch, Nancy J. - In: The journal of services marketing 25 (2011) 5, pp. 371-380
Persistent link: https://www.econbiz.de/10009272238
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Country club members' perceptions of value, image congruence, and switching costs : an exploratory study of country club members' loyalty
Back, Ki-joon; Lee, Jin-soo - In: Journal of hospitality & tourism research : JHTR ; the … 33 (2009) 4, pp. 528-546
Persistent link: https://www.econbiz.de/10003903187
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Two-level model of customer retention in the US mobile telecommunications service market
Seo, Dong Back; Ranganathan, C.; Babad, Yair - In: Telecommunications policy : the international journal … 32 (2008) 3/4, pp. 182-196
Persistent link: https://www.econbiz.de/10003698652
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Exploring switching behavior of US mobile service customers
Malhotra, Arvind; Malhotra, Claudia Kubowicz - In: The journal of services marketing 27 (2013) 1, pp. 13-24
Persistent link: https://www.econbiz.de/10009723108
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The influence of reward program membership and commitment on hotel loyalty
Tanford, Sarah; Raab, Carola; Kim, Yen-soon - In: Journal of hospitality & tourism research : JHTR ; the … 35 (2011) 3, pp. 279-307
Persistent link: https://www.econbiz.de/10009272016