Similar Search Results

A critical evaluation of US airlines’ service quality performance : lower costs vs satisfied customers

Yayla-Kullu, Hesna Muge; Tansitpong, Praowpang - In: Journal of management and strategy : JMS 4 (2013) 4, pp. 1-11

Persistent link: https://www.econbiz.de/10010227126

Differences in customers' online service satisfaction across cultures : the role of thinking style

Song, Lei; Swaminathan, Srinivasan; Anderson, Rolph E. - In: Journal of marketing channels : ... distribution … 22 (2015) 1, pp. 52-61

Persistent link: https://www.econbiz.de/10010503349

Different service, same experience : documenting the subtlety of modern racial discrimination in U.S. restaurants

Brewster, Zachary W.; Brauer, Jonathan R. - In: Cornell hospitality quarterly : CQ 58 (2017) 2, pp. 190-202

Persistent link: https://www.econbiz.de/10011730769

Examination of credence and noncredence service advertisement strategies in the United States and India

Utkarsh - In: Services marketing quarterly 39 (2018) 3, pp. 240-259

Persistent link: https://www.econbiz.de/10011940199

The impact of firm size and business strategy on response to service disruptions : evidence from the U.S. domestic airline industry

Parast, Mahour Mellat; Golmohammadi, Davood - In: IEEE transactions on engineering management : EM 69 (2022) 5, pp. 1944-1957

Persistent link: https://www.econbiz.de/10013431064

Restaurant tipping discrimination : evidence from a representative sample of US households

Jahan, Nusrat; Leschewski, Andrea; Davis, David E. - In: Journal of agricultural & food industrial organization 21 (2023) 2, pp. 117-127

Persistent link: https://www.econbiz.de/10014293769

School Choice and School Quality in the US

Nechyba, Thomas - In: CESifo DICE Report 02 (2004) 4, pp. 33-38

Persistent link: https://www.econbiz.de/10011696489

School Choice and School Quality in the US

Nechyba, Thomas - In: CESifo DICE Report 2 (2004) 4, pp. 33-38

Persistent link: https://www.econbiz.de/10005037313

The Effects of Incentive Regulation on Retail Telephone Service Quality in the United States

Sappington, David E. M. - In: Review of Network Economics 2 (2003) 4, pp. 355-375

This article provides a review and critique of the empirical literature that examines the effects of incentive regulation on retail telephone service quality in the United States. The literature provides mixed findings. Some dimensions of service quality appear to improve under incentive...

Persistent link: https://www.econbiz.de/10005685420

The vicious cycle: growth and declining quality in the US airline industry: some lessons for new start-ups

Rhoades, Dawna L.; Tiernan, Siobhan D. - In: World Review of Entrepreneurship, Management and … 1 (2005) 1, pp. 31-44

Since US deregulation, over 200 airlines have started up and failed (Rosen, 1995). While competitive pressures and economic conditions were a factor in the failure of many carriers, the issue of rapid growth and service quality has been blamed for the demise of these carriers. This paper...

Persistent link: https://www.econbiz.de/10005753520