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Service, services and products : rethinking operations strategy
Spring, Martin; Araujo, Luis - In: International journal of operations & production … 29 (2009) 5, pp. 444-467
Persistent link: https://www.econbiz.de/10009523793
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Performance-based contracting for advanced logistics services : challenges in its adoption, design and management
Selviaridis, Kostas; Norrman, Andreas - In: International journal of physical distribution & … 45 (2015) 6, pp. 592-617
Persistent link: https://www.econbiz.de/10011376632
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Performance-based contracting : a literature review and future research directions
Selviaridis, Kostas; Wynstra, Finn - In: International journal of production research 53 (2015) 12, pp. 3505-3540
Persistent link: https://www.econbiz.de/10011341373
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Accommodating machine learning algorithms in professional service firms
Faulconbridge, James R.; Sarwar, Atif; Spring, Martin - In: Organization studies : an international … 45 (2024) 7, pp. 1009-1037
Persistent link: https://www.econbiz.de/10015271400
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Service triads : a research agenda for buyer-supplier-customer triads in business services
Wynstra, Finn; Spring, Martin; Schoenherr, Tobias - In: Journal of operations management 35 (2015), pp. 1-20
Persistent link: https://www.econbiz.de/10011284730
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Are knowledge intensive business services really co-produced? : overcoming lack of customer participation in KIBS
Santos, Juliana Bonomi; Spring, Martin - In: Industrial marketing management : the international … 50 (2015), pp. 85-96
Persistent link: https://www.econbiz.de/10011411706
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How information technology automates and augments processes : insights from Artificial-Intelligence-based systems in professional service operations
Spring, Martin; Faulconbridge, James R.; Sarwar, Atif - In: Journal of operations management 68 (2022) 6/7, pp. 592-618
Persistent link: https://www.econbiz.de/10013466482