Services of different types have become increasingly important for product firms. While these firms mainly focus on products, managers and researchers lack a comprehensive framework to understand when to make significant investments in particular kinds of services. We identify three categories...

Technological innovation can disrupt the competitive landscape of an industry and the performance differential of incumbents and their challengers. The challenge for both is to adapt to their changing competitive conditions and environmental dynamics. Adaptation necessitates timely responses,...

A firm may readily subscribe to a new technology, but then fail to use it. This paper advances existing technology diffusion theory by bringing in a new construct that can explain the likelihood of technology use after adoption. We define contiguous user bandwagon and show how this information...

The economic, population ecology and strategic perspectives on firm survival are here complemented by viewing the same phenomenon from the viewpoint of technology evolution as well. The hypothesis tested is that the competitive environment of an industry, and therefore the survival of firms in...