Over the past decades multilateral alliances have blurred the borders between airline companies around the world. A multilateral alliance constitutes a group of companies having formal alliance relations with some central organization and common processes. In this chapter multilateral airline...

This teaching case recites the history of KLM's, the merging process with Air France and post-merger developments. The case, written from the orientation of KLM, takes place since before the merger until today with full financial details. The case recites the complex web of alliances KLM was...

In this research an uncertainty perspective is suggested to explain intent to adopt inter-organizational systems (IOS) over the Internet among small businesses. IOS adoption poses uncertainty for small businesses that cannot be certain about value generated unless such systems are widely adopted...