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Burnout in a customer services environment / C. Campbell
Campbell, Charlene - 2003
The recent worldwide shift in focus from goods production to service provision in Westerncountries has resulted in the expansion of the service sector. The front-line worker hasbecome a central figure in the new workplace, forming an important link between thecompany and the customer. The nature...
Persistent link: https://www.econbiz.de/10009455933
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Organisational climate, organisational practices and service delivery in a local government / Kedisaletse Doreen Ross.
Ross, Kedisaletse Doreen - 2009
determine the reliability and validity of the OCQ, the HRPQ, andthe SSPPQ instruments, as well as to assess the relationship …
Persistent link: https://www.econbiz.de/10009455968
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The validation of two burnout measures in the South African earthmoving equipment industry / A.M. le Roux
Le Roux, Anleri Martha - 2004
The objectives of this study were to validate the Maslach Burnout Inventory - General Survey(MBI-GS) and the Oldenburg Burnout Inventory (OLBI), to determine the construct equivalenceand item bias of these instruments for employees in an earthmoving equipment industry in South&ca of different...
Persistent link: https://www.econbiz.de/10009456030
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Consumer perceptions of supermarket service quality : scale development, measurement and validation / Manilall Dhurup
Dhurup, Manilall - 2003
dimensions, namely reliability, atmospherics and policy. Continatory factor analysis was further undertaken in order to establish … the overall model fit in terms of the three dimensions. Empirical evidence suggests, that the reliability, atmospherics … and policy dimensions are all positively associated with consumers' perceptions of overall service quality. Reliability …
Persistent link: https://www.econbiz.de/10009456107
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Cognition and affect in consumer decision making: Conceptualization and validation of added constructs in modified instrument
Sofi, Shakeel Ahmad; Mir, Faizan Ashraf; Baba, Mubashir … - In: Future Business Journal 6 (2020) 1, pp. 1-20
evidence of scientific reliability and validity and nature of itemization in previous scales/papers has not been comprehensive … significantly tested the reliability and validity measures needed for impulsive buying scale that would largely facilitate different … convergent validity. Additionally, other reliability forms are on higher side which sustains the reliability of the scale. The …
Persistent link: https://www.econbiz.de/10012664338
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On the shoulders of giants: undertaking a structured literature review in accounting
Massaro, Maurizio; Dumay, John; Guthrie, James - In: Accounting, Auditing & Accountability Journal 29 (2016) 5, pp. 767-801
reliability. Practical implications – SLRs provide an approach that can help academics to discover under-investigated topics and …
Persistent link: https://www.econbiz.de/10014641925
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Reflections on interdisciplinary accounting research: the state of the art of intellectual capital
Dumay, John - In: Accounting, Auditing & Accountability Journal 27 (2014) 8, pp. 1257-1264
Purpose – The purpose of this paper is to offer reflections and critique not only on the current state of the art for intellectual capital research (ICR) from an interdisciplinary accounting research (IAR) perspective, but also its future directions. Design/methodology/approach – This paper...
Persistent link: https://www.econbiz.de/10014642251
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How do Muslim consumers perceive service quality?
Gayatri, Gita; Chew, Janet - In: Asia Pacific Journal of Marketing and Logistics 25 (2013) 3, pp. 472-490
factor analysis and reliability analysis (n Findings – The results indicate a robust measure of Islamic service quality …
Persistent link: https://www.econbiz.de/10014675242
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Structural equation modeling in social science research : Issues of validity and reliability in the research process
Babin, Barry J.; Svensson, Göran - In: European Business Review 24 (2012) 4, pp. 320-330
research phenomenon in focus. Research limitations/implications – Based upon the steps of validity and reliability discussed in …
Persistent link: https://www.econbiz.de/10014713430
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Learning style instruments in Arab countries: an analysis of existing literature
Yousef, Darwish Abdulrahman - In: European Journal of Training and Development 45 (2021) 4/5, pp. 449-468
education students’ learning styles, identify the most common instruments and determine whether the reliability and validity of … common learning style instrument is the Felder–Silverman/Solomon Index of Learning Styles. The reliability and validity of … instruments used in Arab countries and to explore whether the reliability and validity of these instruments have been verified in …
Persistent link: https://www.econbiz.de/10014725811