Purpose – The purpose of this paper is to provide the structure needed to create an in‐house training program for libraries as a means for improving staff competencies during periods of economic problems. Design/methodology/approach – The paper pulls information from the business...

Purpose This case study aims to outline the activities related to a project to create a foundation for the libraries’ social media activities and determine return on investment and value added for the efforts. Design/methodology/approach This case study describes the actions taken and the...