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Value creation
Consumer behaviour
69
Konsumentenverhalten
67
Relationship marketing
63
Beziehungsmarketing
62
Customer satisfaction
57
Service quality
49
Dienstleistungsqualität
48
Kundenzufriedenheit
46
Theorie
31
Theory
31
Dienstleistungssektor
30
Service industry
29
Innovation
28
China
22
Customer integration
22
Dienstleistung
22
Kundenintegration
22
Services
22
Market research
21
Marktforschung
21
Conjoint analysis
20
Conjoint-Analyse
20
Customer service
17
Experiment
17
Kundenservice
17
Emotion
16
Betriebliche Wertschöpfung
15
Customer experience
15
Service innovation
15
Dienstleistungsmanagement
13
Dienstleistungsmarketing
13
Health care
13
Service management
13
Services marketing
13
Dienstleistungsinnovation
12
Gesundheitsversorgung
12
Sweden
12
Customer value
11
Kundenwert
11
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English
15
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Gustafsson, Anders
9
McColl-Kennedy, Janet R.
7
Witell, Lars
6
Kristensson, Per
4
Edvardsson, Bo
3
Snyder, Hannah
3
Cheung, Lilliemay
2
Fombelle, Paul
2
Frow, Pennie
2
Högström, Claes
2
Payne, Adrian
2
Tronvoll, Bård
2
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Colurcio, Maria
1
Davidson, Anthony
1
Davidsson, Nina
1
Elg, Mattias
1
Enquist, Bo
1
Ferrier, Elizabeth
1
Ford, Robert C.
1
Helkkula, Anu
1
Hilton, Toni
1
Hogan, Suellen J.
1
Kowalkowski, Christian
1
Lervik-Olsen, Line
1
Lusch, Robert F.
1
Parasuraman, A.
1
Perks, Helen
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Journal of business research : JBR
4
Journal of service management
4
Industrial marketing management : the international journal for industrial and high-tech firms
2
Advances in services innovations
1
Business horizons
1
International journal of services technology and management
1
Journal of Business Research
1
Marketing theory
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The journal of services marketing
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ECONIS (ZBW)
15
RePEc
1
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1
Value propositions : a service ecosystems perspective
Frow, Pennie
;
McColl-Kennedy, Janet R.
;
Hilton, Toni
; …
- In:
Marketing theory
14
(
2014
)
3
,
pp. 327-351
Persistent link: https://www.econbiz.de/10010461901
Saved in:
2
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
3
Resource integration in liminal periods : transitioning to transformative service
Cheung, Lilliemay
;
McColl-Kennedy, Janet R.
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 485-497
Persistent link: https://www.econbiz.de/10011418350
Saved in:
4
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
5
Organizational strategies for filling the customer can-do/must-do gap
Ford, Robert C.
;
McColl-Kennedy, Janet R.
- In:
Business horizons
58
(
2015
)
4
,
pp. 459-468
Persistent link: https://www.econbiz.de/10011300878
Saved in:
6
Co-creation practices : their role in shaping a health care ecosystem
Frow, Pennie
;
McColl-Kennedy, Janet R.
;
Payne, Adrian
- In:
Industrial marketing management : the international …
56
(
2016
),
pp. 24-39
Persistent link: https://www.econbiz.de/10011531224
Saved in:
7
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
8
Customer co-creation in service innovation : a matter of communication?
Gustafsson, Anders
;
Kristensson, Per
;
Witell, Lars
- In:
Journal of service management
23
(
2012
)
3
,
pp. 311-327
Persistent link: https://www.econbiz.de/10009619172
Saved in:
9
Strategic brand management : archetypes for managing brands through paradoxes
Högström, Claes
;
Gustafsson, Anders
;
Tronvoll, Bård
- In:
Journal of business research : JBR
68
(
2015
)
2
,
pp. 391-404
Persistent link: https://www.econbiz.de/10010472558
Saved in:
10
Success factors in new service development and value creation through services
Edvardsson, Bo
;
Gustafsson, Anders
;
Enquist, Bo
- In:
Advances in services innovations
,
(pp. 165-183)
.
2007
Persistent link: https://www.econbiz.de/10003387969
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