We study the problem of managing queues in online food-ordering services where customers, who place orders online and pick up at the store, are offered a common quote time, i.e., the promised pick-up time minus the time the order is placed. The objective is to minimize the long-run average...

On-time last-mile delivery is expanding rapidly as people expect faster delivery of goods ranging from grocery to medicines. Managing on-time delivery systems is challenging because of the underlying uncertainties and combinatorial nature of the routing decision. In practice, the efficiency of...

Because customers must usually arrange their schedules to be present for home services, they desire an accurate estimate of when the service will take place. However, even when firms quote large service time windows, they are often missed, leading to customer dissatisfaction. Wide time windows...

We study self-interested routing in stochastic networks, taking into account the discrete stochastic dynamics of such networks. We analyze a two station multiclass queueing network in which the system manager chooses the scheduling rule used, and individual customers choose routes in a...

We study self-interested routing in stochastic networks, taking into account the discrete stochastic dynamics of such networks. We analyze a two station multiclass queueing network in which the system manager chooses the scheduling rule used, and individual customers choose routes in a...

We study self-interested routing in stochastic networks, taking into account the discrete stochastic dynamics of such networks. We analyze a two station multiclass queueing network in which the system manager chooses the scheduling rule used, and individual customers choose routes in a...