We study the behavior of strategic customers in an open-routing service network with multiple stations. When a customer enters the network, she is free to choose the sequence of stations that she visits, with the objective of minimizing her expected total system time. We propose a two-station...

Problem definition: We investigate the implications of procedurally rational customers on service networks where customers visit multiple stations but can choose the order in which to visit the stations. Self-interested customers populate various service systems, and these customers may not be...

We propose a new approach for the vehicle routing problem with stochastic customer demands revealed before vehicles are dispatched. We combine ideas from vehicle routing and manufacturing process flexibility to propose overlapped routing strategies with customer sharing. We characterize the...