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~subject:"Verhalten in Organisationen"
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Verhalten in Organisationen
Consumer behaviour
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Customer satisfaction
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Kundenzufriedenheit
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Dienstleistungsqualität
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Service quality
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Beziehungsmarketing
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Work behaviour
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Customer integration
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Kundenintegration
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Customer citizenship behavior
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service quality
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Customer service
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Customer value
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Kundenservice
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Regression analysis
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South Korea
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Südkorea
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Arbeitszufriedenheit
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Dienstleistungssektor
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Kundenwert
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Betriebsklima
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Brand image
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Estimation theory
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Loyalty program
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Messung
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Gong, Taeshik
5
Al-Atwi, Amer Ali
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Bakir, Ali
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Barnett, Willy
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Choi, Jin Nam
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Ifie, Kemefasu
1
Kang, Min Jung
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Kearney, Treasa
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Schwabe, Maria
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Journal of business research : JBR
1
Journal of service research : JSR
1
The Cornell hospitality quarterly
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The journal of services marketing
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ECONIS (ZBW)
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Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik
;
Yi, Youjae
;
Choi, Jin Nam
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
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2
Emotional intelligence in front-line/back-office employee relationships
Kearney, Treasa
;
Walsh, Gianfranco
;
Barnett, Willy
; …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 185-199
Persistent link: https://www.econbiz.de/10011654735
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3
Customer-oriented constructive deviance as a reaction to organizational injustice toward customers
Gong, Taeshik
;
Sun, Pengchang
;
Kang, Min Jung
- In:
The Cornell hospitality quarterly
63
(
2022
)
1
,
pp. 119-135
Persistent link: https://www.econbiz.de/10012800216
Saved in:
4
Fostering customer-oriented constructive deviance : the influence of moral emotions and moral disengagement
Al-Atwi, Amer Ali
;
Gong, Taeshik
;
Bakir, Ali
-
2024
Persistent link: https://www.econbiz.de/10015137808
Saved in:
5
The effects of a psychological contract breach on customer-directed deviance
Gong, Taeshik
;
Wang, Chen-Ya
- In:
Journal of business research : JBR
138
(
2022
),
pp. 374-386
Persistent link: https://www.econbiz.de/10013197838
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