Showing 1 - 9 of 9
Persistent link: https://www.econbiz.de/10008824024
We extend emotional-labor research by developing a time-based theory of the effects of emotion regulation in emotional-labor performance. Drawing on Gross's (1998a) process model, we argue that antecedent- and response-focused regulatory styles can be used to make differential predictions about...
Persistent link: https://www.econbiz.de/10015381233
Persistent link: https://www.econbiz.de/10011428758
Persistent link: https://www.econbiz.de/10011430705
Persistent link: https://www.econbiz.de/10011976357
Persistent link: https://www.econbiz.de/10011670997
Persistent link: https://www.econbiz.de/10011591204
Persistent link: https://www.econbiz.de/10014578325