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Understanding the positive and negative effects of emotional expressions in organizations : EASI does it

Kleef, Gerben A. van - In: Human relations 67 (2014) 9, pp. 1145-1164

Persistent link: https://www.econbiz.de/10010407858

The virtue and vice of workplace conflict : food for (pessimistic) thought

Dreu, Carsten K. W. de - In: Journal of organizational behavior : OB ; the internat. … 29 (2008) 1, pp. 5-18

Persistent link: https://www.econbiz.de/10003728502

Enhancing emotional performance and customer service through human resources practices : a systems perspective

Gabriel, Allison S.; Cheshin, Arik; Moran, Christina M.; … - In: Human resource management review 26 (2016) 1, pp. 14-24

Persistent link: https://www.econbiz.de/10011429266

How leaders' emotional displays shape followers' organizational citizenship behavior

Koning, Lukas F.; Kleef, Gerben A. van - In: The leadership quarterly : LQ ; an international … 26 (2015) 4, pp. 489-501

Persistent link: https://www.econbiz.de/10011376965

Does anger expression help or harm leader effectiveness? : the role of competence-based versus integrity-based violations and abusive supervision

Wang, Lu; Restubog, Simon; Shao, Bo; Lu, Vinh Nhat; … - In: Academy of Management journal : AMJ 61 (2018) 3, pp. 1050-1072

Persistent link: https://www.econbiz.de/10011885677

The interpersonal effects of emotion intensity in customer service : perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfaction

Cheshin, Arik; Amit, Adi; Kleef, Gerben A. van - In: Organizational behavior and human decision processes : … 144 (2018), pp. 97-111

Persistent link: https://www.econbiz.de/10011843755

When expressions of fake emotions elicit negative reactions : the role of observers' dialectical thinking

Hideg, Ivona; Kleef, Gerben A. van - In: Journal of organizational behavior : OB ; the internat. … 38 (2017) 8, pp. 1196-1212

Persistent link: https://www.econbiz.de/10011821684

How multi-source gossip affects targets' emotions and strategic behavioral responses

Zong, Boqiang; Martinescu, Elena; Beersma, Bianca; Xu, … - In: Journal of business ethics : JBE 189 (2024) 2, pp. 385-402

Exploring a prevalent yet under-researched phenomenon in organizations, we examine the effect of multi-source negative gossip (i.e., gossip from coworkers and supervisors) on targets’ strategic behavioral responses. Drawing on appraisal theory of emotion, we propose that negative gossip from...

Persistent link: https://www.econbiz.de/10014492358

The social effects of emotion regulation in organizations

Côté, Stéphane; Kleef, Gerben A. Van; Sy, Thomas - In: Emotional labor in the 21st century : diverse …, (pp. 79-100). 2013

Persistent link: https://www.econbiz.de/10009661156