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Verkaufspersonal
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ECONIS (ZBW)
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When salespeople develop negative headquarters stereotypes : performance effects and managerial remedies
Homburg, Christian
;
Wieseke, Jan
;
Lukas, Bryan A.
; …
- In:
Journal of the Academy of Marketing Science
39
(
2011
)
5
,
pp. 664-682
Persistent link: https://www.econbiz.de/10009381733
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2
Acta non verba? : the role of customer participation and word of mouth in the relationship between service firms' customer satisfaction and sales performance
Eisingerich, Andreas B
;
Auh, Seigyoung
;
Merlo, Omar
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 40-53
Persistent link: https://www.econbiz.de/10010356889
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3
Manifest conflict, customer orientation and performance outcomes in international buyer-seller relationships
Leckie, Civilai
;
Widing, Robert E., II
;
Whitwell, Gregory J.
- In:
The journal of business & industrial marketing
32
(
2017
)
8
,
pp. 1062-1072
Persistent link: https://www.econbiz.de/10011802590
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