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Contextual factors and the creativity of frontline employees : the mediating effects of role stress and intrinsic motivation
Coelho, Filipe; Augusto, Mário Gomes; Lages, Luis Filipe - In: Journal of retailing 87 (2011) 1, pp. 31-45
Persistent link: https://www.econbiz.de/10009011980
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Climate perceptions and the customer orientation of frontline service employees
Coelho, Filipe; Augusto, Mário Gomes; Coelho, Arnaldo; … - In: The service industries journal 30 (2010) 7/8, pp. 1343-1357
Persistent link: https://www.econbiz.de/10003996876
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Organizational factors associated with job characteristics : evidence from frontline service employees
Coelho, Filipe; Augusto, Mário Gomes - In: Journal of strategic marketing 16 (2008) 2, pp. 157-172
Persistent link: https://www.econbiz.de/10003759916
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Exploring the relationship between individual values and the customer orientation of front-line employees
Sousa, Carlos M. P.; Coelho, Filipe - In: Journal of marketing management : MM 29 (2013) 15/16, pp. 1653-1679
Persistent link: https://www.econbiz.de/10010235028
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Control mechanisms and goal orientations : evidence from frontline service employees
Alencar Rodrigues, Luiza Cristina; Coelho, Filipe; … - In: European journal of marketing : EJM 49 (2015) 3/4, pp. 350-371
Persistent link: https://www.econbiz.de/10011309600
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Do goal orientations really influence performance?
Sousa, Carlos M. P.; Coelho, Filipe; Silva, Susana C. - In: International journal of retail and distribution management 51 (2023) 2, pp. 262-283
Persistent link: https://www.econbiz.de/10013552702