Narrow search
Showing 1 - 4 of 4
Cover Image
When frontline employee behavior backfires : distinguishing between customer gratitude and indebtedness and their impact on relational behaviors
Bock, Dora E.; Folse, Judith Anne Garretson; Black, … - In: Journal of service research : JSR 19 (2016) 3, pp. 322-336
Persistent link: https://www.econbiz.de/10011665447
Cover Image
Measuring and managing a salesperson's future value to the firm
Kumar, V.; Sunder, Sarang; Leone, Robert P. - In: Journal of marketing research : JMR 51 (2014) 5, pp. 591-608
Persistent link: https://www.econbiz.de/10010489702
Cover Image
Who’s your most valuable salesperson?
Kumar, V.; Sunder, Sarang; Leone, Robert P. - In: Harvard business review : HBR 93 (2015) 4, pp. 62-68
Persistent link: https://www.econbiz.de/10010514587
Cover Image
Wer ist Ihr wertvollster Verkäufer?
Kumar, V.; Sunder, Sarang; Leone, Robert P. - In: Harvard-Business-Manager : das Wissen der Besten 37 (2015) 6, pp. 30-39
Persistent link: https://www.econbiz.de/10011300297