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Verkaufspersonal
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The convergence of mirroring and empathy: communications training in business-to-business personal selling persuasion efforts
Peterson, Robin T.
;
Limbu, Yam
- In:
Journal of business-to-business marketing
16
(
2009
)
3
,
pp. 193-219
Persistent link: https://www.econbiz.de/10003891844
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Empathy, nonverbal immediacy, and salesperson performance : the mediating role of adaptive selling behavior
Limbu, Yam B.
;
Jayachandran, Chinnappa Naidu
;
Babin, …
- In:
The journal of business & industrial marketing
31
(
2016
)
5
,
pp. 654-667
Persistent link: https://www.econbiz.de/10011564327
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