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~subject:"Warteschlangentheorie"
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Warteschlangentheorie
Service quality
24,188
Dienstleistungsqualität
23,440
Preismanagement
18,896
Pricing strategy
18,871
Theorie
10,733
Theory
10,644
Consumer behaviour
8,776
Konsumentenverhalten
8,718
Customer satisfaction
7,568
Kundenzufriedenheit
7,340
Relationship marketing
5,707
Beziehungsmarketing
5,690
Customer service
3,575
Kundenservice
3,196
Queueing theory
3,115
Qualitätsmanagement
2,994
Quality management
2,943
Wirtschaftsprüfung
2,884
Financial audit
2,878
USA
2,776
United States
2,679
Krankenhaus
2,648
Hospital
2,631
Health care
2,350
Deutschland
2,340
Gesundheitsversorgung
2,324
Product quality
2,316
Produktqualität
2,304
Germany
2,180
Gesundheitswesen
1,906
Health care system
1,885
Online-Handel
1,635
Online retailing
1,634
Preis
1,632
Price
1,579
Electronic Commerce
1,522
E-commerce
1,490
Preisdifferenzierung
1,477
Price discrimination
1,459
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Undetermined
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585
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36
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3
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Sammelwerk
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Koster, René de
39
Roy, Debjit
31
Whitt, Ward
31
Chun, Youngsub
24
Haviv, Moshe
24
Mandjes, Michel
24
Bruneel, Herwig
23
Guo, Pengfei
23
Wang, Jinting
22
Hassin, Refael
21
Walraevens, Joris
19
Legros, Benjamin
18
Mandelbaum, Avishai
17
Siciliani, Luigi
17
Armony, Mor
16
Dijk, Nicolaas M. van
16
Gravelle, Hugh
16
Jouini, Oualid
16
Mitra, Manipushpak
16
Batabyal, Amitrajeet A.
15
Cui, Shiliang
15
Baron, Opher
14
Bassamboo, Achal
14
Boucherie, Richard J.
14
Boxma, Onno
14
Jain, Madhu
14
Lambrecht, Marc R.
14
Zhang, Zhe George
14
Krishnamurthy, Ananth
13
Smith, J. M.
13
Song, Hummy
13
Stolletz, Raik
13
Vandaele, Nico
13
Yechiali, Uri
13
Creemers, Stefan
12
Debo, Laurens
12
Kim, Bara
12
Randhawa, Ramandeep S.
12
Van Nieuwenhuyse, Inneke
12
Wang, Zhongbin
12
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Center for Economic Research <Tilburg>
2
Center for Operations Research and Econometrics <Louvain-la-Neuve>
2
Chambre de commerce et d'industrie de Paris
2
Madrid Conference on Queueing Theory <2, 2006, Madrid>
2
Madrid Conference on Queueing Theory <3, 2010, Toledo>
2
National Bureau of Economic Research
2
Springer Fachmedien Wiesbaden
2
Books on Demand GmbH <Norderstedt>
1
Conference on Performance and Control of Network Systems <2, 1998, Boston, Mass.>
1
Conference on Queueing Theory <1, 2002, Madrid>
1
European Conference on Queueing Theory <1., 2014, Ghent>
1
European Meeting of Statisticians <1972, Budapest>
1
Frankfurt School of Finance & Management
1
IPDS <4, 2000, Chicago, Ill.>
1
Instituto Valenciano de Investigaciones Económicas
1
Institutul Politehnic Timişoara "Traian Vuia", Facultatea de Construcţii
1
International Conference on Applications of Operational Research in Business and Industries <2021, Indore>
1
International Conference on Modelling Techniques and Tools for Computer Performance Evaluation <11, 2000, Schaumburg, Ill.>
1
International Conference on Queueing Theory and Network Applications <11., 2016, Wellington>
1
International Workshop on Retrial Queues <10., 2014, Tokio>
1
Judge Business School <Cambridge>
1
Ludwig-Maximilians-Universität München / Volkswirtschaftliche Fakultät
1
Operations Research Center, Institute of Engineering Research, University of California
1
School of Economics, Mathematics and Statistics <London>
1
State University of New York at Albany / Department of Economics
1
The Wharton Financial Institutions Center
1
Universitat Autònoma de Barcelona / Departament d'Economia i d'Història Econòmica
1
Universitat Pompeu Fabra / Departament d'Economia i Empresa
1
Universiteit Antwerpen / Faculteit Toegepaste Economische Wetenschappen
1
Universitetet i Oslo / Økonomisk institutt
1
University of California
1
University of Canterbury / Department of Economics
1
University of Otago / Commerce Division
1
University of York / Department of Economics and Related Studies
1
Universität Hamburg
1
Verlag Dr. Kovač
1
Workshop on Performance Modelling and Evaluation of ATM Networks <6, 1998, Ilkley>
1
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Operations research
267
European journal of operational research : EJOR
244
Management science : journal of the Institute for Operations Research and the Management Sciences
186
Operations research letters
119
International journal of production research
113
Computers & operations research : and their applications to problems of world concern ; an international journal
108
Manufacturing & service operations management : M & SOM
83
Opsearch : journal of the Operational Research Society of India
76
International journal of production economics
49
Discussion paper / Tinbergen Institute
46
Mathematics of operations research
45
Transportation science : a journal of the Institute for Operations Research and the Management Sciences
42
Mathematical methods of operations research
39
Annals of operations research
37
RAIRO / Operations research
35
Transportation research / E : an international journal
35
Production and operations management : an international journal of the Production and Operations Management Society
33
OR spectrum : quantitative approaches in management
32
Production and operations management : the flagship research journal of the Production and Operations Management Society
32
Health care management science
29
Journal of the Operations Research Society of Japan : JORSJ
29
Operational research : an international journal
29
Journal of the Operational Research Society
26
Omega : the international journal of management science
25
INFORMS journal on computing : JOC
23
Queueing systems : theory and applications ; affiliated publication of the Institute for Operations Research and the Management Sciences
21
Discussion paper / Center for Economic Research, Tilburg University
19
European journal of industrial engineering : EJIE
19
INFOR : information systems and operational research
19
Journal of the Operational Research Society : OR
19
Health care management science : a new journal serving the international health care management community
16
International journal of services and operations management
16
Journal of industrial engineering international
15
Top : transactions in operations research
14
Journal of air transport management
13
Zeitschrift für Operations-Research : ZOR ; mathematical methods of operations research
13
KBI
12
ERIM report series research in management
11
Games and economic behavior
11
Operations research forum
11
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Source
All
ECONIS (ZBW)
3,536
USB Cologne (EcoSocSci)
60
EconStor
20
USB Cologne (business full texts)
4
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1
Service pricing with loss-averse customers
Yang, Liu
;
Guo, Pengfei
;
Wang, Yulan
- In:
Operations research
66
(
2018
)
3
,
pp. 761-777
Persistent link: https://www.econbiz.de/10011884293
Saved in:
2
Staffing a service system with appointment-based customer arrivals
Chung, Kwanghun
;
Min, Daiki
- In:
Journal of the Operational Research Society : OR
65
(
2014
)
10
,
pp. 1533-1543
Persistent link: https://www.econbiz.de/10010416652
Saved in:
3
Proactive customer service : operational benefits and economic frictions
Delana, Kraig
;
Savva, Nicos
;
Tezcan, Tolga
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
1
,
pp. 70-87
Persistent link: https://www.econbiz.de/10012506614
Saved in:
4
Revenue-maximizing pricing and scheduling strategies in service systems with flexible customers
He, Qiao-Chu
;
Chen, Ying-Ju
- In:
Operations research letters
46
(
2018
)
1
,
pp. 134-137
Persistent link: https://www.econbiz.de/10011807990
Saved in:
5
An M x/G/1 unreliable retrial queue with two phase service and persistence behaviour of customers in service
Kumar, M. Senthil
;
Arumuganathan, R.
- In:
RAIRO / Operations research
47
(
2013
)
1
,
pp. 9-32
Persistent link: https://www.econbiz.de/10010490682
Saved in:
6
Breathing down your neck! : the impact of queues on customers using a retail service
Dahm, Martin
;
Wentzel, Daniel
;
Herzog, Walter
;
Wiecek, …
- In:
Journal of retailing
94
(
2018
)
2
,
pp. 217-230
Persistent link: https://www.econbiz.de/10011881552
Saved in:
7
Design vs practice : how problematic call routing and rerouting restructures the call centre service system
Ellway, Benjamin
- In:
International journal of operations & production …
36
(
2016
)
4
,
pp. 408-428
Persistent link: https://www.econbiz.de/10011565373
Saved in:
8
Economics of service operations and innovation
Paç, M. Fazıl
-
2012
-
UMI 3509386
Persistent link: https://www.econbiz.de/10012012695
Saved in:
9
Understanding customer retrials in call centers : preferences for service quality and service speed
Hu, Kejia
;
Allon, Gad
;
Bassamboo, Achal
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
2
,
pp. 1002-1020
Persistent link: https://www.econbiz.de/10013258710
Saved in:
10
A service system where junior servers approach a senior server on behalf of customers
Hanukov, Gabi
- In:
International journal of production economics
244
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013185352
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