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~subject:"Warteschlangentheorie"
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Erlang-R : a time-varying queu...
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Warteschlangentheorie
Queueing theory
18
Call centre
8
Callcenter
8
queues
4
Customer satisfaction
3
Dienstleistungsqualität
3
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3
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call centers
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staffing
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capacity planning
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heavy traffic
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queues with time-dependent arrival rates
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Mandelbaum, Avishai
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Gans, Noah
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Huang, Junfei
3
Sakov, Anat
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Shen, Haipeng
3
Brown, Lawrence
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Zychlinski, Noa
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Arber, Nadir
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Azriel, David
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Baron, Opher
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Boxma, Onno
1
Brown, Lawrence A.
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Carmeli, Boaz
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Carmeli, Nitzan
1
Chen, Manlu
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Cohen, Izack
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Dong, Jing
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Feigin, Paul D.
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Gurvich, Itai
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Momčilovi´c, Petar
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Yechiali, Uri
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Management science : journal of the Institute for Operations Research and the Management Sciences
4
Manufacturing & service operations management : M & SOM
4
Mathematics of operations research
3
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ECONIS (ZBW)
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Frontiers in operations: waiting experience in open-shop service networks : improvements via flow analytics and automation
Chen, Manlu
;
Baron, Opher
;
Mandelbaum, Avishai
;
Wang, Jianfu
- In:
Manufacturing & service operations management : M & SOM
26
(
2024
)
4
,
pp. 1211-1228
Persistent link: https://www.econbiz.de/10014634296
Saved in:
2
The impact of delay announcements on hospital network coordination and waiting times
Dong, Jing
;
Yom-Tov, Elad
;
Yom-Tov, Galit B.
- In:
Management science : journal of the Institute for …
65
(
2019
)
5
,
pp. 1969-1994
Persistent link: https://www.econbiz.de/10012039716
Saved in:
3
An invitation control policy for proactive service systems : balancing efficiency, value, and service level
Yom-Tov, Galit B.
;
Yedidsion, Liron
;
Xie, Yueming
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
5
,
pp. 1077-1095
Persistent link: https://www.econbiz.de/10012653949
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4
State-dependent estimation of delay distributions in fork-join networks
Carmeli, Nitzan
;
Yom-Tov, Galit B.
;
Boxma, Onno
- In:
Manufacturing & service operations management : M & SOM
25
(
2023
)
3
,
pp. 1081-1098
Persistent link: https://www.econbiz.de/10014302839
Saved in:
5
Statistical analysis of a telephone call center : a queueing-science perspective
Brown, Lawrence A.
;
Gans, Noah
;
Mandelbaum, Avishai
; …
- In:
Journal of the American Statistical Association : JASA
100
(
2005
)
469
,
pp. 36-50
Persistent link: https://www.econbiz.de/10002702139
Saved in:
6
Optimal entering rules for a customer with wait option at an M/G/I queue
Mandelbaum, Avishai
;
Yechiali, Uri
- In:
Management science : journal of the Institute for …
29
(
1983
)
2
,
pp. 174-187
Persistent link: https://www.econbiz.de/10002430086
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7
Performance-based routing
Mandelbaum, Avishai
;
Momčilović, Petar
- In:
Operations research letters
42
(
2014
)
6/7
,
pp. 418-423
Persistent link: https://www.econbiz.de/10010428058
Saved in:
8
Excursion-based universal approximations for the Erlang-A queue in steady-state
Gurvich, Itai
;
Huang, Junfei
;
Mandelbaum, Avishai
- In:
Mathematics of operations research
39
(
2014
)
2
,
pp. 325-373
Persistent link: https://www.econbiz.de/10010384205
Saved in:
9
Queues with many servers and impatient customers
Mandelbaum, Avishai
;
Momčilovi´c, Petar
- In:
Mathematics of operations research
37
(
2012
)
1
,
pp. 41-65
Persistent link: https://www.econbiz.de/10009512320
Saved in:
10
On fair routing from emergency departments to hospital wards : QED queues with heterogeneous servers
Mandelbaum, Avishai
;
Momčilović, Petar
;
Tseytlin, Yulia
- In:
Management science : journal of the Institute for …
58
(
2012
)
7
,
pp. 1273-1291
Persistent link: https://www.econbiz.de/10009578313
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