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Fall and redemption : monitoring and engaging in social media conversations during a crisis

Canhoto, Ana Isabel Domingos; Vom Lehn, Dirk; Kerrigan, … - In: Cogent business & management 2 (2015), pp. 1-16

Social media content can spread quickly, particularly that generated by users themselves. This is a problem for businesses as user-generated content (UGC) often portrays brands negatively and, when mishandled, may turn into a crisis. This paper presents a framework for crisis management that...

Persistent link: https://www.econbiz.de/10012036517

Lending ears to unheard voices : an empirical analysis of user-generated content on social media

Gour, Alekh; Aggarwal, Shikha; Kumar, Subodha - In: Production and operations management : the flagship … 31 (2022) 6, pp. 2457-2476

Persistent link: https://www.econbiz.de/10013277057

Social software and strategy

Haefliger, Stefan; Monteiro, Eric; Foray, Dominique; … - In: Long range planning : LRP ; international journal of … 44 (2011) 5/6, pp. 297-316

Persistent link: https://www.econbiz.de/10009411538

Creating brand ambassadors : strategic online engagement in a nonprofit association

Nemenoff, Erin K.; Schenk, Julia - In: Cases on strategic social media utilization in the …, (pp. 153-183). 2015

Persistent link: https://www.econbiz.de/10010507830

The use of digital media for marketing, CSR communication and stakeholder engagement

Troise, Ciro; Camilleri, Mark Anthony - In: Strategic corporate communication in the digital age, (pp. 161-174). 2021

Persistent link: https://www.econbiz.de/10012491565

Reflective community information systems

Jarke, Matthias; Klamma, Ralf - In: Enterprise information systems : 8th International …, (pp. 17-28). 2008

Persistent link: https://www.econbiz.de/10003673694

Knowledge work through social media applications : team performance implications of immersive virtual worlds

Nissen, Mark E.; Bergin, Richard D. - In: Journal of organizational computing and electronic commerce 23 (2013) 1/2, pp. 84-109

Persistent link: https://www.econbiz.de/10009737616

Analysis of blogs, forums, and social networks

Ignatova, Tatʹjana V.; Ivichev, V. A.; Khusnoiarov, F. F. - In: Problems of economic transition 57 (2015) 12, pp. 46-50

Persistent link: https://www.econbiz.de/10011780719

New media for crisis communication : opportunities for technical translation, dialogue, and stakeholder responses

Stephens, Keri K.; Malone, Patty; Nelson, Richard Alan - In: The handbook of crisis communication, (pp. 381-395). 2010

Persistent link: https://www.econbiz.de/10003929420

Business continuity management in UK higher education : a case study of crisis communication in the era of social media

McGuinness, Martina; Marchand, Robert - In: International journal of risk assessment and management … 17 (2014) 4, pp. 291-310

Persistent link: https://www.econbiz.de/10010489775