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Becoming a negotiation genius. The negotiator's toolkit; Claiming value in negotiation; Creating value in negotiation; Investigative negotiation -- Negotiating rationally. When rationality fails: biases of the mind; When rationality fails: biases of the heart; Negotiating rationally in an...
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The author examines the reluctance of ethics code drafters to legislate empathy as a mandated mediator skill, arguing that the omission can be traced to a number of flawed assumptions about conflict resolution
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