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Call centers play a significant role in the operational dynamics of different types of businesses. This is especially the case because a call center agent’s demeanor can impair or engender customer satisfaction, which has ramifications for business patronage. Unfortunately, the pressures...

Persistent link: https://www.econbiz.de/10012522259

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The translation of higher-level knowledge into different levels of managerial and creative competencies

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Systems thinking and absorptive capacity in high-tech small and medium-sized enterprises from South Korea

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