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Knowledge Based Service Systems
De Santo, Massimo; Pietrosanto, Antonio; Napoletano, Paolo - 2015
The general concept of a Service System is now used to refer to those complex systems composed of heterogeneous entities, including people, technology and business operations, which interact through the exchange of services. The aim of this paper is to introduce the concept of Knowledge Based...
Persistent link: https://www.econbiz.de/10014179229
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The impact of electronic word-of-mouth management in hotel ecosystem : insights about managers' decision-making process
Berné Manero, María del Carmen; Moretta Tartaglione, … - In: Journal of intellectual capital 24 (2023) 1, pp. 227-256
Persistent link: https://www.econbiz.de/10014234725
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Digital academic entrepreneurship : knowledge and public value from an Italian case study
Dell'Atti, Vittorio; Russo, Giuseppe; Dicuonzo, Grazia; … - In: Knowledge management research & practice : KMRP ; an … 21 (2023) 5, pp. 943-956
Persistent link: https://www.econbiz.de/10014369742
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The challenges in integrating ESG factors into banks' credit department : a knowledge management enhanced framework
Saviano, Marialuisa; Russo, Giuseppe; Briamonte, … - In: Journal of knowledge management 28 (2024) 8, pp. 2460-2481
Persistent link: https://www.econbiz.de/10015323763
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The moderating effect of corporate environmental responsibility on relational capital and green innovation : evidence from a knowledge-driven context
Duan, Yunlong; Liu, Hanxiao; Yang, Meng; Chin, Tachia; … - 2023
Persistent link: https://www.econbiz.de/10014296900
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Learning and knowledge transfer by humans and digital platforms : which tools best support the decision-making process?
Russo, Giuseppe; Manzari, Alberto; Cuozzo, Benedetta; … - In: Journal of knowledge management 27 (2023) 11, pp. 310-329
Persistent link: https://www.econbiz.de/10014495886
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Knowledge acquisition from innovation failures : a study of micro, small and medium enterprises (MSMEs)
Sreen, Naman; Sharma, Veenu; Alshibani, Safiya Mukhtar; … - 2024
Persistent link: https://www.econbiz.de/10015123661