Bish, Rachael; De Villiers, Rouxelle - In: Trade Tales : Decoding Customers' Stories, (pp. 63-70). 2017
A customer makes an appointment to see her local general practitioner (medical doctor, GP) regarding the likelihood of a hereditary illness. As part of this process, the customer is required to return the following day for a blood test, and on the third occasion for a scan. After not hearing...