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"Hide your sickness and put on a happy face" : the effects of supervision distrust, surface acting, and sickness surface acting on hotel employees' emotional exhaustion
Leal, Catarina Correia; Ferreira, Aristides Isidoro; … - In: Journal of organizational behavior : OB ; the … 44 (2023) 6, pp. 871-887
Persistent link: https://www.econbiz.de/10014337186
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Should I book another hotel? : the effects of sickness and ethnicity on customer brand loyalty and positive word of mouth
Leal, Catarina Correia; Ferreira, Aristides Isidoro - In: International journal of hospitality management 91 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012389826
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LMX as a negative predictor of presenteeism climate : a cross-cultural study in the financial and health sectors
Ferreira, Aristides I.; Martinez, Luis F.; Cooper, Cary; … - In: Journal of organizational effectiveness : people and … 2 (2015) 3, pp. 282-302
Persistent link: https://www.econbiz.de/10011456417