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Why do frontline employees speak up on behalf of customers? : the influence of supervisors versus coworkers and the role of intrapersonal factors

Gazzoli, Gabriel; Shabazz, Siddeeq M.; Arnold, Todd J.; … - In: Journal of business research : JBR 156 (2023), pp. 1-13

Persistent link: https://www.econbiz.de/10013534229

Explaining why employee-customer orientation influences customers' perceptions of the service encounter

Gazzoli, Gabriel; Hancer, Murat; Kim, Peter Beomcheol - In: Journal of service management 24 (2013) 4, pp. 382-400

Persistent link: https://www.econbiz.de/10009790197

Consequences of empowerment among restaurant servers : helping behaviors and average check size

Kim, Peter Beomcheol; Losekoot, Erwin; Milne, Simon - In: Management decision : MD 51 (2013) 4, pp. 781-794

Purpose: This study seeks to investigate the impact of empowerment on both organizational citizenship behavior (OCB) and average check size per customer for individual restaurant servers in the United States. Design/methodology/approach: This empirical study was designed by using three different...

Persistent link: https://www.econbiz.de/10009755740

The influences of collectivism in hospitality work settings

Magnini, Vincent P.; Hyun, Sunghyup Sean; Kim, Peter … - In: International journal of contemporary hospitality management 25 (2013) 6, pp. 844-864

Persistent link: https://www.econbiz.de/10010125923

Leader-member exchange (LMX) and its work outcomes : the moderating role of gender

Wang, Pola Qi; Kim, Peter Beomcheol; Milne, Simon - In: Journal of hospitality marketing & management 26 (2017) 2, pp. 125-143

Persistent link: https://www.econbiz.de/10011669701

An examination of leader-member exchange (LMX) agreement between employees and their supervisors and its influence on work outcomes

Kim, Peter Beomcheol; Poulston, Jill; Sankaran, Amrit C. - In: Journal of hospitality marketing & management 26 (2017) 3, pp. 238-258

Persistent link: https://www.econbiz.de/10011707069

Organizational drivers and outcomes of casino employees' work adaptability

Kim, Peter Beomcheol; Kim, Seontaik; Kim, Seongseop; … - In: Journal of hospitality marketing & management 26 (2017) 3, pp. 276-296

Persistent link: https://www.econbiz.de/10011707122

Pushing forward high-performance work systems in the hotel industry : a procedural-justice climate to promote higher unit-level outcomes

Yang, Jaewan; Kim, Youngsang; Kim, Peter Beomcheol - In: Tourism management : research, policies, practice 87 (2021), pp. 1-11

Persistent link: https://www.econbiz.de/10012648431

The impacts of leader-member guanxi and its differentiation on hotel employees moderated by confucian values

Wang, Pola Qi; Kim, Peter Beomcheol; Milne, Simon - In: International journal of hospitality management 91 (2020), pp. 1-10

Persistent link: https://www.econbiz.de/10012389405

An examination of the progressive effects of hotel frontline employees' brand perceptions on desirable service outcomes

Kim, Seongseop; Kim, Peter Beomcheol; Kim, Seontaik; … - In: International journal of hospitality management 84 (2020), pp. 1-9

Persistent link: https://www.econbiz.de/10012146201