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Exploring the impact of social undermining on salesperson deviance : an integrated model
Yoo, Jaewon; Frankwick, Gary - In: The journal of personal selling & sales management : JPSSM 33 (2013) 1, pp. 79-90
Persistent link: https://www.econbiz.de/10009716753
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The effect of communication practice on deviance among Korean salespeople : the mediating role of intrinsic motivation
Yoo, Jaewon; Flaherty, Karen; Frankwick, Gary - In: Journal of business research : JBR 67 (2014) 9, pp. 1991-1999
Persistent link: https://www.econbiz.de/10010380091
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Promoting boundary-spanning behavior among service personnel
Yoo, Jaewon; Arnold, Todd J.; Frankwick, Gary - In: European journal of marketing : EJM 48 (2014) 9/10, pp. 1626-1647
Persistent link: https://www.econbiz.de/10010429780
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Customer influence on frontline employee work engagement
Yoo, Jaewon; Chen, Jing; Frankwick, Gary - In: International journal of bank marketing 41 (2023) 6, pp. 1443-1463
Persistent link: https://www.econbiz.de/10014332201