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Frontline service employee compliance with customer special requests
Beatty, Sharon E.; Ogilvie, Jessica; Northington, … - In: Journal of service research : JSR 19 (2016) 2, pp. 158-173
Persistent link: https://www.econbiz.de/10011485432
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Bridging employee engagement and customer engagement in a service context
Qi, Ji; Wang, Sijun; Hall, Kristina K. Lindsey - In: Journal of business research : JBR 160 (2023), pp. 1-9
Persistent link: https://www.econbiz.de/10014294839
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Service worker role in encouraging customer organizational citizenship behaviors
Bove, Liliana L.; Pervan, Simon J.; Beatty, Sharon E.; … - In: Journal of business research : JBR 62 (2009) 7, pp. 698-705
Persistent link: https://www.econbiz.de/10003862014
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Insufficient discriminant validity : a comment on Bove, Pervan, Beatty, and Shiu (2009)
Farrell, Andrew M. - In: Journal of business research : JBR 63 (2010) 3, pp. 324-327
Persistent link: https://www.econbiz.de/10003960040