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To be engaged or not to be engaged : the antecedents and consequences of service employee engagement
Mengüç, Bülent; Auh, Seigyoung; Fisher, Michelle; … - In: Journal of business research : JBR 66 (2013) 11, pp. 2163-2170
Persistent link: https://www.econbiz.de/10009787906
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Unpacking the relationship between empowering leadership and service-oriented citizenship behaviors : a multilevel approach
Auh, Seigyoung; Mengüç, Bülent; Jung, Yeon Sung - In: Journal of the Academy of Marketing Science 42 (2014) 5, pp. 558-579
Persistent link: https://www.econbiz.de/10010417553
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When does (mis)fit in customer orientation matter for frontline employees’ job satisfaction and performance?
Mengüç, Bülent; Auh, Seigyoung; Katsikeas, Constantine S. - In: Journal of marketing 80 (2016) 1, pp. 65-83
Persistent link: https://www.econbiz.de/10011507449
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The role of climate : implications for service employee engagement and customer service performance
Mengüç, Bülent; Auh, Seigyoung; Yeniaras, Volkan; … - In: Journal of the Academy of Marketing Science 45 (2017) 3, pp. 428-451
Persistent link: https://www.econbiz.de/10011685008
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A search for missing links : specifying the relationship between leader-member exchange differentiation and service climate
Auh, Seigyoung; Bowen, David E.; Aysuna, Ceyda; … - In: Journal of service research : JSR 19 (2016) 3, pp. 260-275
Persistent link: https://www.econbiz.de/10011665383
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Service employee burnout and engagement : the moderating role of power distance orientation
Auh, Seigyoung; Mengüç, Bülent; Spyropoulou, Stavroula; … - In: Journal of the Academy of Marketing Science 44 (2016) 6, pp. 726-745
Persistent link: https://www.econbiz.de/10011614098
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Frontline employee feedback-seeking behavior : how is it formed and when does it matter?
Auh, Seigyoung; Mengüç, Bülent; Imer, Pinar; Uslu, Aypar - In: Journal of service research 22 (2019) 1, pp. 44-59
Persistent link: https://www.econbiz.de/10012005765
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Conflict-solving as a mediator between customer incivility and service performance
Auh, Seigyoung; Mengüç, Bülent; Thompson, Frauke Mattison - In: The service industries journal 44 (2024) 5/6, pp. 342-377
Persistent link: https://www.econbiz.de/10014551100