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Work behaviour
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How does topic consistency affect online review helpfulness? : the role of review emotional intensity
Zhou, Chuanmei
;
Yang, Shuiqing
;
Chen, Yuangao
;
Zhou, Shasha
- In:
Electronic commerce research
23
(
2023
)
4
,
pp. 2943-2978
Persistent link: https://www.econbiz.de/10014420173
Saved in:
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Understanding service performance of frontline employees from employee-AI interaction perspective
Yang, Shuiqing
;
Guo, Yu
;
Chen, Yuangao
;
Li, Yixiao
; …
- In:
Journal of service management
36
(
2025
)
3
,
pp. 448-475
Persistent link: https://www.econbiz.de/10015425670
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