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~subject:"Work behaviour"
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Work behaviour
Consumer behaviour
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Dienstleistungsqualität
22
Service quality
22
Customer satisfaction
20
Kundenzufriedenheit
20
Beziehungsmarketing
18
Relationship marketing
18
Arbeitsverhalten
15
Customer service
8
Kundenservice
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Customer citizenship behavior
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Dienstleistungssektor
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Service industry
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Arbeitszufriedenheit
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Emotion
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Job satisfaction
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Organizational behaviour
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Salespeople
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Verhalten in Organisationen
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Verkaufspersonal
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Arbeitskräfte
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Betriebsklima
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Customer value
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Gastgewerbe
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Robot
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Roboter
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Work climate
4
Workforce
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Business ethics
3
Caring climate
3
Creativity
3
Customer integration
3
Dienstleistungsmanagement
3
Dysfunctional customer behavior
3
Gastronomie
3
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3
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Gong, Taeshik
15
Lee, Kangcheol
3
Wang, Chen-Ya
3
Chan, Kimmy Wa
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Park, Jungkun
2
Yi, Youjae
2
Al-Atwi, Amer Ali
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Bakir, Ali
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Barnett, Willy
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Sharma, Piyush
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Journal of retailing and consumer services
4
Journal of business research : JBR
2
Journal of service research : JSR
2
The journal of services marketing
2
Journal of service theory and practice
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The Cornell hospitality quarterly
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ECONIS (ZBW)
15
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1
Unpacking the relationship between customer citizenship behavior and dysfunctional customer behavior : the role of customer moral credits and entitlement
Gong, Taeshik
;
Wang, Chen-Ya
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 110-137
Persistent link: https://www.econbiz.de/10014301949
Saved in:
2
Effects of characteristics of in-store retail technology on customer citizenship behavior
Gong, Taeshik
;
Wang, Chen-Ya
;
Lee, Kangcheol
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013169678
Saved in:
3
The effects of a psychological contract breach on customer-directed deviance
Gong, Taeshik
;
Wang, Chen-Ya
- In:
Journal of business research : JBR
138
(
2022
),
pp. 374-386
Persistent link: https://www.econbiz.de/10013197838
Saved in:
4
The effect of service robots on employees' customer service performance and service-oriented organizational citizenship behavior
Gong, Taeshik
-
2025
Persistent link: https://www.econbiz.de/10015373276
Saved in:
5
Effects of augmented reality technology characteristics on customer citizenship behavior
Gong, Taeshik
;
Park, Jungkun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014371721
Saved in:
6
Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik
;
Yi, Youjae
;
Choi, Jin Nam
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
Saved in:
7
Do employee citizenship behaviors lead to customer citizenship behaviors? : the roles of dual identification and service climate
Chan, Kimmy Wa
;
Gong, Taeshik
;
Zhang, Ruixue
;
Zhou, Mingjian
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 259-274
Persistent link: https://www.econbiz.de/10011736761
Saved in:
8
Emotional intelligence in front-line/back-office employee relationships
Kearney, Treasa
;
Walsh, Gianfranco
;
Barnett, Willy
; …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 185-199
Persistent link: https://www.econbiz.de/10011654735
Saved in:
9
Customer response toward employees' emotional labor in service industry settings
Gong, Taeshik
;
Park, Jungkun
;
Hyun, Hyowon
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132182
Saved in:
10
Customer-oriented constructive deviance as a reaction to organizational injustice toward customers
Gong, Taeshik
;
Sun, Pengchang
;
Kang, Min Jung
- In:
The Cornell hospitality quarterly
63
(
2022
)
1
,
pp. 119-135
Persistent link: https://www.econbiz.de/10012800216
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