Afsar, Bilal; Ali, Zeeshan; Mir, Dost; Safdar, Umar - In: Pakistan journal of commerce and social sciences 11 (2017) 1, pp. 185-205
Organizations wish to minimize the probability of service errors; however, complete elimination of service errors is not possible, especially in industries where human interactions are frequent. Particularly, the ways in which various sources of support may affect service recovery behaviors and...
